Month: July 2022

Consumer Notice Regarding Automated and SmartHub Payment Methods

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Southern Pioneer Electric encourages consumers making payments through its automated payment phone number or SmartHub application to review their saved payment methods before utilizing them. Southern Pioneer Electric’s payment platform received a general software update. This update has caused some consumers to experience issues with the system pulling payment information from old or expired payment methods, leading to disconnections.

Consumers should ensure their accounts include their most up-to-date method of payment and delete any expired payment methods. Additionally, consumers who have utilized these payment methods should consider confirming their payment has been processed successfully.

Again, the malfunction is due to a platform update. All information pertaining to consumers and their accounts is secure.

Questions and account information may be addressed by speaking with a member of our customer service team. Please call 1-800-670-4381 during regular business hours (M-F, 8 a.m. – 5 p.m.)

Electric Consumers Encouraged to Conserve Energy

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On Monday, July 18, Southern Pioneer Electric was notified that Southwest Power Pool’s (SPP) grid conditions had evolved to a “Conservative Operations Advisory.” The advisory, issued as a response to persistent high temperatures and reduced wind generation across the SPP’s 14-state region, is expected to last until 10 p.m. on Thursday, July 21.

Southern Pioneer Electric encourages consumers to consider energy conservation methods as grid conditions continue to evolve.

“Conserving energy, regardless of weather conditions, is always a good idea,” said Anita Wendt, Southern Pioneer Electric’s vice president of energy services. “Taking small steps towards conservation may help reduce your summer energy bill. During these hot days, we would encourage consumers to look around their homes – unplug electronics and cords that are not being used, remember to turn off lights and consider saving chores that require large appliances, like laundry and dishes, for times outside of the peak energy use hours between 12 p.m. and 8 p.m.”

Consumers are not currently being asked to conserve to preserve regional grid operations. Load shed events may occur at an Energy Emergency Alert (EEA) Level 3, when curtailment is required by the SPP. In the event of a load shed event or rolling outage, Southern Pioneer Electric does not determine location or duration of the outage.

Consumers with questions may contact Southern Pioneer Electric’s office during regular business hours (Monday – Friday, 8 a.m. – 5 p.m.) by calling 1 (800) 670-4381. Additional information regarding grid conditions and energy conservation can be found on Southern Pioneer’s website and Facebook pages.