Our Pay-by-Phone Number is Changing

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Beginning Thursday, March 27, customers who make a payment over the phone must dial our new pay-by-phone number at 1-844-961-2534. Customers with questions or concerns may call our office at 1 (800) 670-4381 during regular business hours (M-F, 8 a.m. – 5 p.m.).

SPP Conservative Operations Update 2/20 12 P.M.

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CONSERVATIVE OPERATIONS UPDATE | 2/20/25 @ 12 P.M.
At this time, grid conditions appear to be holding stable. The current Conservative Operations alert is scheduled to end at 1 p.m. today.
We’d like to take a moment to address some questions we’ve received regarding extreme weather events and the Southwest Power Pool (SPP).
How will fluctuating energy prices affect my energy bill?
Southern Pioneer Electric’s generation and transmission provider, Sunflower Electric Power Corporation, evaluates grid conditions and prices to decide on how best to protect its customers from high energy prices. For the past several years, Sunflower has implanted a “hedge” against high prices in the wholesale energy market during extreme weather months (winter and summer). This hedge acts as added protection for Southern Pioneer customers from extreme fluctuations in SPP market energy prices.
Are EEA events limited to just a specific season or time of year?
Advisories and alerts can be issued at any time during the year but are most common during periods of extreme temperatures. In this instance, the impacts of regionally cold temperatures on the SPP’s 14-state footprint have contributed to increased demand in power.
When will rolling outages occur?
The SPP has several levels of advisories and alerts it can issue during extreme weather events. Rolling outages do not occur until an Energy Emergency Alert level 3. However, grid conditions can change rapidly and without much notice. Southern Pioneer wants to ensure our customers are informed in case a public appeal to conserve energy is made or if there is a heightened potential of rolling outages.

Southwest Power Pool Declares Conservative Operations until 1:00 P.M. on 2/20

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The Southwest Power Pool has declared a period of Conservative Operations through 1:00 p.m. on February 20.
We will update customers on the grid’s status as the morning progresses.
What is Conservative Operations Alert?

Conservative Operations Alerts are declared when SPP determines there is a need to operate its system conservatively based on weather, environmental, operational, terrorist, cyber or other events.

With a Conservative Operations Alert, energy conservation may be called upon if the current generation supply can’t meet consumer demand.

Grid conditions can change rapidly in these situations. Stay up-to-date on these changes by following our page for more information.